Godrej & Boyce Mfg. Co. Ltd.
Graduate Engineer Trainee — After Sales Service
Aug 2024 — Aug 2025 · PCMC & Manchar territory, Pune
- Ran after-sales service for Godrej Appliances across the territory: 4 authorised service providers and 100+ technicians, closing 200+ calls a day at peak.
- Cut the open service call backlog at the highest-volume partner from 9 days to 2.35 by restructuring daily call allocation and technician-wise follow-up.
- Achieved a ₹30L revenue target across spares, AMC and extended warranty over the three-month peak summer season.
- Built a daily service MIS on call closure, turnaround time and partner productivity, giving branch leadership a single view to review all four partners weekly.
- Recovered ₹2.6L in ageing receivables through a nine-cheque settlement negotiated with the partner and routed via Corporate Finance.
- Designed an incentive scheme for 100+ technicians on AMC and stabiliser attachment, turning service visits into a revenue channel beyond the repair mandate.
- Received written appreciation from the Director of the Maruti Suzuki Centre of Excellence for closing an urgent split-AC installation escalation within 24 hours.




